In most cases, the viewer is automatically installed.  However, if you have Windows XP SP2 and/or anti-virus or anti-spyware software, you may have to install it manually.

Manually Install IE Helper/Viewer: 
(This fixes >99% of Image Viewing Issues!)

Click here to download the Internet Explorer Plug-in that allows you to view images.

You will see a window similar to the following:  Select RUN
     

The files will download:
     

You may be prompted that the publisher has not been verified.  Please select RUN.  eMed is in the process of registering this module with Microsoft.
   

You will see a  window similar to the following
    

You will likely get an error that No Netscape Installation found (unless you have Netscape on your computer)
     

NOTE:  If you get an error message, then probably do not have administrative privileges on your computer.  You must have administrator privileges in order to install this application.  Please contact your helpdesk or IT Support for help.

Click here to have us check the browser configuration for you.

You MAY have a popup blocker if:

  If you do not see the followign login window when you connect to our site:
           

  OR, if you do not get a new window when you click on a patient's (underlined) name.
 

In most cases, your system will alert you that the web page is attempting to install a helper via ActiveX.  You should ALLOW this or click Install ActiveX Control.

To confirm that the ActiveX Helper Applet is loaded:

This applet is required for to view (and manipulate) the eMed images with a web browser.  To check if it is on your system, you should do the following from Internet Explorer:

• Click on the Tools Menu Tools  >>  Internet Options
• Select the General Settings tab
• Select the Settings Button
• Select the View Objects button.

   Look for Accurad Image Control

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