1.  NO PATIENT IMAGES  (I see black boxes or 'broken' image icons when I open a patient's images.
   • This means that the Internet Explorer Plugin is not installed.  This is a VERY EASY fix.  Please follow the directions HERE . . .
     
     
2. LOGIN PROBLEMS (When I enter my username/password, the IE window closes)
   • This happens when one or more of the files 'cached' or remembered in your IE browser becomes corrupted.  This is also a very easy fix.  Please follow the directions HERE . . .
     
     
3. Patient's Name/Study is NOT UNDERLINED:
   • All of our images are stored on our PACS.  Only the most recent studies are stored on our Referring MD Web Server.  The server has a limited amount of storage, so as new studies are performed, older ones are removed.  We can push these studies back to the Web server for you quickly and easily!  Just give us a call at 781-331-9880
     
4. Other Internet Explorer Issues  (Click HERE . . . )
   
5. NEW:  Referring MDs NOW have the ability to PULL Images from the ARCHIVE onto the Web Portal!!  (Click HERE for Instructions)

NO PATIENT IMAGES
Manually Install IE Helper/Viewer: 
  (This fixes >99% of ALL Image Viewing Issues!)

Click here to download the Internet Explorer Plug-in that allows you to view images.

You will see a window similar to the following:  Select RUN
     

The files will download:
     

You may be prompted that the publisher has not been verified.  Please select RUN.  eMed is in the process of registering this module with Microsoft.
   

You will see a  window similar to the following
    

You may get an error that No Netscape Installation found (unless you have Netscape on your computer)
     

NOTE:  If you get an error message, then you do not have administrative privileges on your computer. 
You must have administrator privileges in order to install this application.  Please contact your helpdesk or IT Support for help.

Once you login as an Administrator and run this fix, you will be able to see all images.

LOGIN PROBLEMS
Clear your Internet Explorer Cache: 
If your browser is CLOSING when you type your username/password, there is a corrupt file in your Internet Explorer cache.  To clear your cache, perform the following steps:

From Internet Explorer, click Tools Internet Options:
  

On the General Tab, click the Delete Cookies button:
 

Then, on the General Tab, click Delete Files:  (NOTE: be sure to select the Delete all offline content option)

That's IT!  Close all Internet Explorer windows and log back in!

Click here to have us check the browser configuration for you.

You MAY have a popup blocker if:

  If you do not see the following login window when you connect to our site:
           

  OR, if you do not get a new window when you click on a patient's (underlined) name.
 

Confirm that the IE Plugin is loaded:

This applet is required for to view (and manipulate) the eMed images with a web browser.  To check if it is on your system, you should do the following from Internet Explorer:

• Click on the Tools Menu Tools  >>  Internet Options
• Select the General Settings tab
• Select the Settings Button
• Select the View Objects button.

   Look for Accurad Image Control

 : 

In most cases, your system will alert you that the web page is attempting to install a helper via ActiveX. 

You should ALLOW this or click Install ActiveX Control.